Leave Them Smiling!
The expectation of seniors is evolving — retirement communities should be vibrant, interesting places that offer interesting social activities, restaurant-quality food, outstanding amenities and services. If these have become the new standards, how does a senior living community emerge as a leader in the industry?
One answer is to have a robust and enduring hospitality program. LifeSpire of Virginia has created such a program for our communities: Leave Them Smiling!
Leave Them Smiling! is a hospitality training program developed by LifeSpire of Virginia for team members at all levels of the organization. It is a hospitality initiative developed by a senior living community for senior living communities.
Instilling hospitality into the culture of LifeSpire of Virginia communities involves weekly huddles that focus on a specific hospitality principle, team member recognition and ongoing training for new team members and train-the-trainers. LifeSpire of Virginia places special emphasis on concierge, amenities, dining and health services. LifeSpire of Virginia measures progress by including questions related to hospitality on resident satisfaction surveys.
Leave Them Smiling! includes a leadership training guide, member training guide, posters, videos, wallet cards, recognition cards and slides for in-house and social media.
LifeSpire of Virginia is open to licensing and train-the-trainer sessions for LeadingAge members. À la carte pricing of printed materials, training sessions and videos is also available.
Contact us to learn more.
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