Hospitality

Leave Them Smiling!

The expectation of seniors is evolving — retirement communities should be vibrant, interesting places that offer interesting social activities, restaurant-quality food, outstanding amenities and services. If these have become the new standards, how does a senior living community emerge as a leader in the industry?

One answer is to have a robust and enduring hospitality program. LifeSpire has created such a program for our communities: Leave Them Smiling!

Leave Them Smiling! is a hospitality training program developed by LifeSpire of Virginia for team members at all levels of the organization. It is a hospitality initiative developed by a senior living community for senior living communities.

The Process

Instilling hospitality into the culture of LifeSpire communities involves weekly huddles that focus on a specific hospitality principle, team member recognition and ongoing training for new team members and train-the-trainers. LifeSpire places special emphasis on concierge, amenities, dining and health services. LifeSpire measures progress by including questions related to hospitality on resident satisfaction surveys. 

The Products

Leave Them Smiling! includes a leadership training guide, member training guide, posters, videos, wallet cards, recognition cards and slides for in-house and social media.

Sample Videos

Licensing

LifeSpire is open to licensing and train-the-trainer sessions for LeadingAge members. À la carte pricing of printed materials, training sessions and videos is also available.

Contact us to learn more. 

Contact Us

For answers to questions or to share a comment, please use this form.

monitoring_health_check_string