Hospitality

Leave Them Smiling!

The expectation of seniors is evolving — retirement communities should be vibrant, interesting places that offer interesting social activities, restaurant-quality food, and outstanding amenities and services. If these have become the new standards, how does a senior living community emerge as a leader in the industry?

One answer is to have a robust and enduring hospitality program. LifeSpire has created such a program for our communities: Leave Them Smiling!

Leave Them Smiling! is a hospitality training program developed by LifeSpire of Virginia for staff at all levels of the organization. It is a hospitality initiative developed by a senior living community for senior living communities.

The Process

Instilling hospitality into the culture of our communities involves weekly huddles that focus on a specific hospitality principle, staff recognition, and ongoing training for new staff and train-the-trainers. We place special emphasis on concierge, facilities, dining, and health services. We measure our progress by including questions related to hospitality on our resident satisfaction surveys. 

The Products

Leave Them Smiling! includes a leadership training guide, member training guide, posters, videos, wallet cards, recognition cards and slides for in-house and social media.

Sample Videos

Licensing

LifeSpire is open to licensing and train-the-trainer sessions for LeadingAge members. À la carte pricing of printed materials, training sessions and videos is also available.

Contact us to learn more. 

Contact Us

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